Refund policy
120-Day Sleep Trial and Exchange Policy
New mattresses purchased at retail include a 120-day Good Mattress Sleep Trial, unless otherwise stated. This trial allows one comfort exchange for a mattress of the same size. Customers choosing a higher-priced replacement must pay the price difference. The trial does not provide a refund.
A $149 exchange fee applies to local exchanges within 50 miles of our Plano showroom. Customers are responsible for additional shipping or transportation costs associated with long-distance exchanges. Contact us before arranging an exchange so we can confirm eligibility, applicable charges, and transportation.
Bedding, foundations, bed frames, and accessories are not eligible for comfort exchanges or refunds. Please contact us if you experience a warranty issue.
All sales are final except for eligible comfort exchanges described above. Discontinued items, closeouts, and display models are not eligible for refunds or exchanges.
Stop-order requests are subject to a fee of $100 or 3% of the total sale, whichever is greater.
Shipping and Delivery Policy
Standard door-front delivery is included on most items shipped within the contiguous 48 United States. This free-shipping offer excludes Alaska and Hawaii.
In-home white glove delivery and setup, with optional old mattress haul-away, are separate services available for an additional charge. Availability and charges depend on your location and the service selected.
Same-day local delivery is available on many items; contact us to confirm availability. Online orders are typically processed within 3–5 business days, and delivery can take 2–3 weeks. Orders placed after 5 p.m. Central Time, on weekends, or on holidays begin processing on the next business day.
Eligible mattress exchanges follow our 120-Day Sleep Trial and Exchange Policy. Customers may choose a higher-priced replacement mattress of the same size by paying the price difference, plus applicable exchange and transportation charges. Contact us before shipping an item back.
Questions? Call 214-425-8000 or email sleep@mygoodmattress.com.
Our showroom is located at 3198 W. Parker Rd., Suite 3166, Plano, TX 75075, on the back / south side of the plaza.
